Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

PROCESSING

Most orders are processed within 1-3 business days. Orders placed on weekends or holidays begin processing the next business day. During high-volume periods, processing may take longer.

DELIVERY

Once processed, orders typically arrive within 5-14 business days.

ALL TIMEFRAMES ARE ESTIMATES

All processing and delivery timeframes shown on this Site, at checkout, or in emails are ESTIMATES, not guarantees. We do not promise or guarantee delivery by any specific date.

Once a package is handed to the carrier, transit times are outside our control. Delays caused by carriers, weather, holidays, peak shipping volume, customs, incorrect or incomplete addresses, or other circumstances beyond our control do not constitute a failed, lost, or refused delivery and are not grounds for a refund or chargeback.

An order is considered delivered when the carrier's tracking marks it as delivered to the address provided at checkout.

TRACKING

You will receive a tracking number by email once your order ships. Tracking may take 1-3 business days to begin updating after you receive it.

LOST OR MISSING PACKAGES

If your tracking has not updated for an extended period or your order appears lost in transit, email support@drinkh2origin.com within 30 days of your order date and we will investigate with the carrier and make it right.

If tracking shows your package as delivered but you cannot locate it, first check with household members, neighbors, your mailbox, and any parcel lockers, and allow 48 hours, as carriers sometimes mark packages delivered slightly early. If it still hasn't appeared, contact us and we will do our best to help.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, email support@drinkh2origin.com within 7 days of delivery with photos and your order number for a replacement or refund at no cost to you.

ADDRESS ERRORS

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, email us immediately; we can usually correct it only if the order has not yet been processed.

SHIPPING LOCATIONS

We currently ship within the United States.

QUESTIONS

Contact us anytime at support@drinkh2origin.com.